OneTrust

IT Support Engineer

  • Provided support for 2500+ employees globally using a Jira ticketing system
  • Managed and migrated endpoints across various MDMs (Intune, AirWatch, Jamf)
  • Supported an active Azure Tenant with multiple SSO integrated SaaS applications, dynamic groups, keyvaults, and virtual machines
  • Maintained various communications systems across teams (Teams, Slack, Zoom)
  • Assisted in IT migrations which integrated 600+ users from acquired companies into the parent company; including their devices, MDMs, and Azure
  • Maintained a working relationship with a global IT equipment vendor (CDW)
  • Managed employee on-boarding and off-boarding processes

July 2021 – Present

University of Florida

End User Computing Specialist

  • Collaborated with a team responsible for providing IT support to 100+ Faculty, Staff, and Students including monitoring using SCCM and maintaining a ticket system
  • Developed standard operating procedures for new technologies
  • Assisted 30+ Faculty and Staff in transitioning to remote working from home using Cisco VPN
  • Produced thorough documentation on internal IT governance in regard to new technologies
  • Implements and maintains the 1000+ page main department website
  • Supports 30+ faculty WordPress websites
  • Responsible with teaching faculty and students how to manage content on their websites
  • Introduced and implemented a Python based digital signage system that was used across multiple departments

January 2018 – July 2021

Geek Squad

Consultation Agent

  • Repaired software and hardware related issues for devices such as Desktops, Laptops, Android Phones, and iPhones
  • Performed in-home installations on various home appliances and devices
  • Point of contact for new and returning clients
  • Advised clients on product-based solutions for complex technical issues

April 2016 – January 2018

Compute-This!

IT Technician

  • Technical support and troubleshooting for clients personal devices
  • Provided in-home installations for networking and security equipment

December 2013 – August 2015