University of Florida

End User Computing Specialist

  • Collaborated with a team responsible for providing IT support to 100+ Faculty, Staff, and Students including monitoring using SCCM and maintaining a ticket system
  • Developed standard operating procedures for new technologies
  • Assisted 30+ Faculty and Staff in transitioning to remote working from home using Cisco VPN
  • Produced thorough documentation on internal IT governance in regard to new technologies
  • Implements and maintains the 1000+ page main department website
  • Supports 30+ faculty WordPress websites
  • Responsible with teaching faculty and students how to manage content on their websites
  • Introduced and implemented a Python based digital signage system that was used across multiple departments

January 2018 – Present

Geek Squad

Consultation Agent

  • Repaired software and hardware related issues for devices such as Desktops, Laptops, Android Phones, and iPhones
  • Performed in-home installations on various home appliances and devices
  • Point of contact for new and returning clients
  • Advised clients on product-based solutions for complex technical issues

April 2016 – January 2018

Compute-This!

IT Technician

  • Technical support and troubleshooting for clients personal devices
  • Provided in-home installations for networking and security equipment

December 2013 – August 2015

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